Frequently asked questions
- Can I get a printed copy of the Toilet Map?
Unfortunately, it is not possible to produce printed copies of the Toilet Map information. There is information on over 16,000 toilets, which is updated on a regular basis, so a hard copy of toilet information would not only be a large document but also quickly become out of date.
You can print out toilet information from your browser to take with you on your travels or download the location of your selected toilets to your GPS.
- How do I search for features such as showers or baby change facilities?
When you have found toilets or planned a trip, you can select which features you need from a list of icons above the map. The toilets displayed on the page will be updated to match your preferences as best we can.
Your preferences will be saved for the next time you need to find toilets or plan a trip, as long as you allow cookies on your device. If you register and login to use the toilet map, your preferences will be saved for use on other devices such as tablets or phones.
- How do I find toilets that are open at a particular time?
Opening hours for toilets are displayed wherever toilet information is displayed.
On the ‘Find’ page you can select the icon for toilets that are open now. This will use the local time at the chosen location.
On the ‘Plan’ page you can select the icon for toilets that are open 24 hours, 7 days a week to ensure their availability whilst travelling.
A number of toilets are open variable hours, particularly those at sporting facilities, whilst some are only open between sunrise and sunset. Some toilets only open seasonally when people are in the area.
- Who do I contact if I have a problem with a toilet?
We suggest you contact the provider listed on the toilet details page - they are responsible for managing and maintaining the public toilet facility.
If the information on the site is incorrect - for example, a toilet is not listed, or has features that are not listed, please contact us.
- How can I use the Toilet Map with my GPS?
On any page displaying the ‘My GPS’ icon , either click on the icon to add all the toilets on that page to your GPS list or drag an individual toilet over the icon to add it to the list.
On the ‘My toilets’ page there is a link to download all the toilets that you have selected to a single file for uploading to your GPS. If the brand of your GPS is not listed try using "GPX", as most GPS software will recognise this format.
Refer to the manual that came with your GPS for further information, or visit http://www.topografix.com/gpx.asp.
PLEASE NOTE: Unless you register and login, your selections on the ‘My toilets’ page will not be saved for the next time you visit the site.
- What do all the symbols mean?
Symbols are used to make the site easier to use for people who have a first language other than English.
Our symbols page explains the different types of symbols used on the site, including those that appear in maps.
- What is an MLAK key?
MLAK stands for Master Locksmiths' Association Key.
The MLAK is a master key that fits into specially designed locks allowing 24 hour a day access to public toilets. Eligible people - those with a disability and a letter of authorisation from a doctor, disability organisation, local council or community health centre - can purchase a key that opens all accessible toilets displaying the MLAK symbol.
For information about where to obtain keys or locks within your area, contact the Master Locksmiths Association of Australasia (phone 1800 810 698 or visit http://www.masterlocksmiths.com.au/mlak.php)
- Is there any way to directly link to the toilets contained within the National Public Toilet Map?
The easiest way to create a link to a toilet, map or trip plan is to save it to 'My toilets' by clicking the Favourite (star) icon next to the map. You can then copy the link from your My toilets page and add it to a document or web page.
You can also send a link by email or post it to Facebook, Twitter or Google+ by clicking on the appropriate icon.